Support Centre
Find answers, guides, and troubleshooting help for everything ClickLens.
Getting Started
Install the tag, add your first site, and start detecting fraud.
- Installing the tracking tag
- Adding your first site
- Understanding your dashboard
- Setting up email reports
Analytics & Reports
Understand your traffic quality data, scores, and verdicts.
- How humanness scoring works
- Reading the session explorer
- Using the waste calculator
- Exporting data as CSV
Fraud Detection
Learn how ClickLens identifies bots and invalid traffic.
- Detection methodology overview
- Automation detection signals
- Fingerprint consistency checks
- Behavioural signal analysis
Exclusions & Blocking
Manage IP exclusions and Google Ads integration.
- Setting up auto-exclusions
- Connecting Google Ads
- Managing IP exclusion lists
- Placement exclusion management
Billing & Plans
Manage your subscription, invoices, and plan changes.
- Upgrading or downgrading your plan
- Managing payment methods
- Understanding session limits
- Cancellation and refund policy
API & Integrations
Use the ClickLens API and connect with other tools.
- API authentication
- API rate limits
- Conversion tracking
- Integration guides
Frequently asked questions
Quick answers to common questions about ClickLens.
What counts as a session?
A session is a single visitor interaction tracked by the ClickLens tag on your site. Each unique page load where the tag fires counts as one session. Multiple page views by the same visitor within 30 minutes count as a single session.
Will the tag slow down my website?
No. The ClickLens tag is under 5 KB gzipped, loads asynchronously, and does not block page rendering. It has zero impact on your Core Web Vitals or page speed scores.
How accurate is the fraud detection?
ClickLens analyses 40+ behavioural signals per session and maintains a false-positive rate below 0.1%. Our scoring engine combines automation detection, fingerprint analysis, behavioural signals, network reputation, and contextual signals for comprehensive coverage.
Can I use ClickLens with platforms other than Google Ads?
Yes. The ClickLens tracking tag works on any website regardless of your ad platform. The fraud detection and analytics features work universally. Google Ads integration for automatic IP exclusion syncing is available on Growth plans and above.
What happens if I exceed my session limit?
You will receive an email notification at 80% and 100% of your monthly limit. After reaching the limit, the tag continues to load but stops sending data. No data is lost — you can upgrade your plan at any time to increase your limit and resume tracking.
How do I cancel my subscription?
You can cancel your subscription at any time from the Billing page in your dashboard. Your plan remains active until the end of the current billing period. No partial refunds are issued for unused time.